![]() ![]() To answer these questions let’s dive into data from Drift’s report: The State of Chatbots. Data from Google Trends shows over the last five years, search volume around “chatbots” grew 19x as individuals and businesses began to realize their value.īut the questions then become: What types of business bots exist? How do bots save time and create a better experience? What do end users want to achieve when using these bots? While they aren’t a new business tool, the utilization of chatbots has certainly gained momentum in the last few years. ![]() 53% of people are more likely to shop with businesses they can message. ![]()
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